| Collect records |
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Start a file about your complaint. |
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Keep copies of sales receipts, repair orders, warranties, cancelled checks, and contracts. |
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| Go back to where you made the purchase |
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Contact the person who sold you the item or performed the service. |
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Calmly and accurately explain the problem and what action you would like taken. |
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Talk with the supervisor or manager, if necessary. |
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Allow each person you contact time to resolve the problem before contacting another person. |
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Keep a record of your efforts. |
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| Don't give up |
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Call or write the person responsible for consumer complaints at the company's headquarters. |
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Describe why you are unsatisfied. |
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Detail, what, if anything, you've done about it already. |
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Describe what you think is a fair solution. |
